Vehicle sourcing and sales

  • The customer will initiate the sourcing process by submitting an enquiry form via the emotive car sourcing website, through verbal instruction, or in person.
  • Our enquiry form will require the following customer information to be provided;
    • Name, email and telephone number;
  • On receipt of the enquiry, emotive will contact the customer to review the request, offer further advice and discuss any part exchange, if applicable.
  • emotive car sourcing will then search for suitable vehicles and will regularly update the customer of progress.
  • Should any changes be agreed during this search, then emotive car sourcing will ensure that these changes are approved and communicated to the customer.
  • When emotive car sourcing has identified vehicles that meet the specification and price range agreed, emotive car sourcing will carry out initial background checks to verify their provenance, emotive car sourcing will then contact the customer regarding the vehicles that they believe are most suitable.
  • Once the customer has agreed that a specific vehicle meets their criteria, emotive car sourcing will arrange for any additional checks to be carried out to ensure the vehicle meets the emotive car sourcing standard.
  • Once emotive car sourcing has completed the checks to their satisfaction, the customer will be asked to sign a Purchase Order and pay a pre-agreed deposit.
  • Upon receipt of the deposit emotive car sourcing will secure the vehicle, prepare it for handover and communicate time frames for delivery and payment of the final balance.
  • emotive car sourcing will not place a deposit or complete the purchase of a vehicle until cleared funds have been received from the customer.
  • In the unlikely event that emotive car sourcing, when collecting the vehicle from the supplier finds it to have been mis-described or is not in the condition expected, emotive car sourcing will either return the money in full to the customer or retain the deposit against another vehicle.
  • If a customer decides to cancel the purchase of a vehicle, where a deposit has already been paid, emotive car sourcing will endeavour to recover the deposit. emotive car sourcing cannot guarantee that it will be refunded either in part or in full. If the deposit is not fully refunded, the customer accepts that this is the customer’s liability and agrees not to hold emotive car sourcing liable. In the event of an order being cancelled after placement of a deposit, the customer also agrees to pay emotive car sourcing an administration fee of £150 + VAT.
  • emotive car sourcing reserves the right to decline their services at their sole discretion.

Vehicle Checks, Inspections and Preparation

emotive car sourcing – our promise to you

  • we will undertake inspections to check that the main components and functions are tested as operating and consistent with vehicles age and mileage;
  • we will undertake reasonable checks to verify the mileage, service history and MoT history;
  • we will provide customers with a report verifying that the vehicle has not been previously recorded as stolen or classified as an insurance write-off, and confirming that it is free from any outstanding finance;
  • we will ensure that all vehicles have been serviced within six months preceding the date of purchase
  • we will, where Manufacturer’s Warranty has expired, provide a parts and labour warranty to cover component failure for a minimum period of three months from the date of purchase at no additional cost. This warranty can be extended by the customer for a discounted rate at time of purchase (available to UK customers only);
  • we will prepare vehicles to a high standard, except for normal wear and tear in relation to the age and mileage of the vehicle.

Payment Terms

  • In order to secure the right vehicle, speed of transactions is essential. Therefore, emotive car sourcing requests that all payments are payable on demand, any delays may result in the vehicle no longer being available.
  • When emotive car sourcing requests a deposit from a customer, the customer will be issued with a sales order showing the total value of the vehicle and any additional items requested, less an allowance for a part exchange vehicle, if applicable. we will agree with the customer the deposit amount required to secure the vehicle, this will usually be based on the final value of the vehicle.
  • emotive car sourcing will not place a deposit or complete the purchase of a vehicle until cleared funds have been received from the customer.
  • Payments to emotive car sourcing can be made by bank transfer, debit cards, or cash, subject to the following terms;
    • Business debit cards incur an additional charge of 2.2%;
    • Cash can be accepted up to a maximum of £3,000.
    • we will not accept cheques or bank drafts.

Part Exchange

  • Customers that are using the sourcing service and offering a vehicle in part exchange should discuss this at the earliest opportunity.
  • we will discuss an estimated valuation for the part exchange vehicle. This is an indicative value only, based on the information provided by the customer. If, upon viewing the vehicle, there are discrepancies in the description, including but not limited to age, mileage, specification, condition, provenance, accessories and/or completeness of documentation, then emotive reserve the right to make reasonable amendments to the valuation and/or terminate the part exchange agreement at their sole discretion. In the event of a part exchange agreement being terminated for this reason, the customer accepts that they are still liable for the outstanding balance and that emotive car sourcing may withhold the sourced vehicle until this balance has been paid in full. If the customer does not settle this balance within seven days, we reserve the right to sell the sourced vehicle to settle this balance plus any reasonable costs incurred relating to this sale. Any surplus monies, up to a maximum of the total amount already paid by the customer towards the vehicle, will then be returned to the customer.
  • Where emotive car sourcing and the customer reach an agreement to include a part exchange vehicle as part of the transaction, the agreed value of the part exchange vehicle will be deducted from the total sale price of the sourced vehicle and the customer will be liable for any outstanding balance;
  • emotive car sourcing reserves the right to decline to accept any vehicle in part exchange at their sole discretion.

Vehicle collection and delivery

  • emotive car sourcing will contact the customer to notify them of when their vehicle is expected to be available for collection or delivery.
  • Collection from North London, by appointment during normal business hours. Business hours are 09.00-18.00, Monday to Friday.
  • emotive car sourcing will deliver the vehicle during normal business hours. Business hours are 09.00-18.00, Monday to Friday.
  • Delivery is free within 50 miles of Central London (as shown by Google Maps) and then £1 per mile plus VAT.
  • emotive car sourcing will only deliver vehicles to destinations in the UK. Deliveries to Northern Ireland and Europe will be charged on an individual basis and a quote is available on request.
  • emotive car sourcing usually require at least two working days’ notice to arrange delivery.
  • Customers are responsible for arranging road fund licence and insurance on the vehicle prior to handover. emotive car sourcing is happy to assist you with this upon request.
  • Vehicles will only be delivered when all outstanding sums have been settled.


  • emotive car sourcing reserves the right, to update, change or replace any part of these Terms and Conditions of Service by posting updates and changes to its website. It is the customer’s responsibility to check the website periodically for changes. The customer’s continued use of or access to our website or emotive services following the posting of any changes to these Terms and Conditions of Service constitutes acceptance of those changes.
  • In the event that any provision of these Terms and Conditions of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
  • These Terms and Conditions of Service and any separate agreements where emotive car sourcing provides services shall be subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Please send any queries regarding these Terms and Conditions of Service to info@emotivecarsourcing.co.uk


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